Terms of Use
Terms of Use
Presentation
The Seller: Bv-Store Holland B.V., represented by Raphael Sbordone, whose registered office is located at Muntstraat 6, 6211 EJ Maastricht (KvK : 88079260 ) VAT : NL864496874B01, operating an online sales business under the trade name “BV-Store Holland,” via the website https://bvsupply.nl/ (“Website”), which is its full property and hosted on Shopify.
The Seller can be contacted at its registered office and via the contact page of the Website.
Or
@ : bvstoremaastricht@gmail.com
+31629380837
For the purposes of these General Terms and Conditions of Sale, the following are defined as:
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General Conditions: the present terms and conditions of sale
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Goods: any item offered for sale on the Website
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Client: any customer, consumer or professional
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Consumer: any person purchasing a Good for purposes not related to professional activity
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Professional Client: any individual or legal entity purchasing a Good for professional use
Acceptance of Terms
Use of the Website and any order placed with the Seller implies unconditional acceptance of these Terms, which are solely applicable unless expressly stated otherwise.
Product Features
The Seller offers Goods (mainly clothing and second-hand fashion accessories), subject to stock availability. Products are described by the Seller and illustrated with photographs for reference only. Colors may vary slightly.
Prices and Payment
Prices are displayed in euros, including taxes but excluding delivery fees. The Seller may change prices at any time. Products are invoiced based on the price at order confirmation.
Payment must be made in full at the time of order. Accepted methods include those determined by the Seller (card payments, bank transfers if available). Ownership of Goods remains with the Seller until full payment is received.
Orders
Orders require a valid email and billing information. Each Client is responsible for securing their account. Orders are confirmed only after successful payment and receipt of a confirmation email.
Delivery
Delivery is made by the Seller (or a third party designated by the Seller) to the address provided by the Client. Delivery costs: €5.90 for Netherland, Belgium and France, €6 for the rest of the world.
Delivery times indicated (2–5 business days) are estimates only and start from payment receipt. Delays do not entitle Clients to compensation or refund.
Warranty
For Consumers: Goods are guaranteed against lack of conformity for two years, as provided by law. Consumers may request repair, replacement, or refund depending on the defect.
For Professional Clients: Any defect must be reported by registered letter within 7 days of discovery. The Seller will determine whether to repair, replace, or refund.
Exclusions apply for damages caused by negligence, misuse, or force majeure.
Cancellation / Claims / Right of Withdrawal
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Cancellation: Consumers may cancel orders up to 24 hours before delivery. Refunds occur within 14 days of notification. Late cancellations are not refundable.
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Claims: Must be made promptly (within 2 months for Consumers; within 7 days for Professionals). Claims must include invoice and delivery note.
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Right of Withdrawal: Consumers have 14 days to withdraw without justification, starting from delivery. The Client must return the item at their own expense in unused condition, with original packaging and invoice. Refunds occur within 14 days after return, using the same payment method.
Liability
The Seller is not liable for direct or indirect damages, except in cases of fraud or gross negligence. Clients use the Website at their own risk. The Seller cannot be held responsible for incorrect client data, delivery refusal, service interruptions, or third-party content.
Force Majeure
The Seller shall not be held liable for non-performance due to force majeure events such as strikes, road blockages, floods, fire, or accidents.
Privacy
See the specific Privacy Policy page.
Miscellaneous
If any clause of these Terms is invalid, the remaining provisions remain in force. The Seller may amend these Terms at any time, with notice given to Clients. Continued use of the Website implies acceptance.
All Website content (texts, images, logos) is protected by copyright and intellectual property law. Any unauthorized use is prohibited.
Governing Law and Jurisdiction
These Terms are governed by Belgian law. In case of dispute, only the Courts and Tribunals of Liège, Belgium, will have jurisdiction. The language of proceedings will be French.